Refunds & Returns Policy

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were purchased from nordicwear.us, and are still in their original condition, you have up to 14 days from the date of delivery to return your item back to us!
Note: Unfortunately, due to logistics, we are not able to cover return shipping at this time. If returning, please understand that you are responsible for shipping costs. Please notify us of your return tracking number so we can refund you promptly. 

What items can I return?

Any product that is defective or damaged in shipping must be returned within 14 days from when your NordicWear order was delivered. Please see below for any exceptions to this rule:

  • All Underwear & Swimwear can't be returned for hygiene reasons.

  • Socks can be returned if they are sealed in their original packaging.

  • All bottles and cups are non-returnable due to hygiene reasons.

  • Personalized items can't be returned.

  • In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, or refunds. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

To start a return or exchange, please send us an email at support@nordicwear.us.
Remember to include you order number!

Note: Unfortunately, due to logistics, we are not able to cover return shipping at this time. If returning, please understand that you are responsible for shipping costs. Please notify us of your return tracking number so we can refund you promptly. 

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

Good to knows...

  • Keep any proof of return postage receipts as we may need to view these as part of your return query.

  • We only offer refunds onto the original payment method used to make the order.

  • Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 7 days for your refund to appear in your account once processed.

Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately.

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Do you offer exchanges?

Exchanges can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 7 working days to be processed and returned to your account.

Received a faulty or incorrect item?

For information on what to do if you have received a faulty or incorrect item, please send an email with your order number to support@nordicwear.us.